As the Manager of Operations at DSI, I am responsible for the daily operations related to the certification processes and the supervision of the Customer Care Officers. I enjoy actively seeking opportunities for improvement, which I then explore and develop with the team. My passion lies in enhancing customer satisfaction in our service delivery, and I certainly have a knack for organizing!

Since April 2021, I have enthusiastically and diligently fulfilled my role at DSI as a Management Assistant/Office Manager. I am responsible for supporting the management team, including scheduling meetings.

As an Office Manager, I oversee the office’s management and ensure the smooth operation of daily office activities, ensuring that everything runs smoothly, allowing my colleagues to focus on their tasks without concerns about the operational aspects of the office.