MyDSI

DSI Screening FAQ

Questions and answers about screening

These Screening FAQs help you get started

On this page an overview of the most frequently asked questions about the screening process at DSI. If you have any other questions, please see the bottom of the page for a detailed manual or the contact information to one of our screening staff.

Due to the many screening requests at the moment, the waiting time for personal handling of the questions is unfortunately increasing. We apologize for the inconvenience, we will do our very best to help you as soon as possible.

How do you request a screening at DSI?

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When will a request for s screening be processed?

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What happens when screening is complete?

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Screening | General Information

Screening | General information

  • What is DSI?

    DSI is an independent foundation that monitors the integrity and expertise within the financial sector. As part of this, DSI also screens individuals, primarily aimed at employees who are employed or seconded within the financial sector. The official regulator in The Netherlands, the Authority for the Financial Markets (AFM), supports the way DSI screens. More information about DSI can be found here.

  • How do I use MyDSI to invite my employees to screening?

    Via MyDSI, you have the opportunity to invite your employees to a screening as a contact person for a DSI participant. How do you do this?

    • In MyDSI, go to Dashboard
    • You select the requests tab
    • You then click the Screening tab
    • In the Screening tab, click on the minus sign on the right. A screen opens that allows you to invite your employees.
    • Click on the green button “Invite employees” and you can send the relevant employees a request to start screening.

    By inviting your employees to screening through this route, you can avoid errors in the request. Unfortunately, we often find that the employee selects a wrong company, which prevents the screening from being carried out. This also prevents the employee from having to pay the invoice for screening.

  • What is the lead time of a screening?

    We are currently taking longer to process your application for screening. This is due to an increase in the number of screening applications. This will result in waiting time for a screening application to be processed.

    A screening procedure takes time because of the necessary verifications performed by DSI. After DSI has processed your screening application, you can consider a lead time of an average of 10 working days for the delivery of the report.

    DSI is busy handling the requests more quickly. We thank you for your understanding.

  • What does a DSI Screening cost and how do I pay?

    DSI offers the cost-price screening. The rates of the DSI screenings can be found on our website. As the screening is requested by your employer, they will also pay for the costs of this screening.

  • How does DSI handle my personal information?

    Of course, DSI takes the privacy of personal data very seriously. DSI complies with the privacy laws and regulations and is registered with the Personal Data Authority (AP) under the notification number 1318359. DSI’s procedural methods and technical systems are designed to prevent loss, theft or any other form of unlawful processing and are continuously monitored by both internal and external audits.

  • I have to pay for my application for screening on MyDSI, which is not true. What do I do?

    You probably did not select your employer in the drop down menu. It is best to ask your employer to send an invitation. This will immediately complete the appropriate screening and pay for the screening by the employer.

  • Does my employer or client have access to my personal data?

    No, your screening is strictly personal. Your employer will not have access to your personal information or screening results before and after the screening.

    DSI will not make any communications about this by phone or email to your employer of client. However, it is possible for the employer or client to view the request status of the screening online. This is limited to viewing the stage in which the screening process is located.

  • How can I prepare for a screening?

    You do not need to prepare specifically for the application of a screening. However, the time completing your screening can be reduced by already collecting and digitizing your diplomas (photo or scan) and by digitizing your ID and saving it as a .jpeg file. You will also be asked to enter your DigiD code once or more during your request (with SMS authorization). If you do not know the login details of this, you can request them at DigiD.nl.

  • How does a DSI screening work?

    Your employer will send you an invitation to perform a screening. This screening request is then made via MyDSI. Once you have created an account, you will go through the request process and you will be asked to provide some information and upload documents. Immediately after you submit the application for screening, DSI starts to perform the screening. The data supplied are checked and verified by the Screening Officers. For the verification, contact
    (ex-)employers and training institutes is made.

    After screening is complete, you will receive the digital screening report.

Screening | Request

Screening | Request

  • What information is checked by DSI during screening?

    • Work experience of the past 5 years;
    • Diploma’s and training;
    • Identification of identity;
    • Declaration of Conduct (VOG);
    • Integrity questionnaire;
    • Bankruptcies;
    • The open and closed DSI registers.

  • Why does DSI require a copy of my ID?

    To identify you as a screening applicant, please upload a good quality scan or photo of your ID as a .jpeg file. DSI verifies identification and verifies if it is known as stolen or missing. The BSN number printed on the ID card is not used or processed by DSI. If desired, you can make the number unrecognizable.

  • When I upload my ID evidence in MyDSI I can't go any further. What do I need to do?

    The image may not be sharp enough or the file type will not be picked. If you take a sharper picture << of at least xxx MB/ xx pixels>> of your ID receipt and save this < as xxxx file > and upload this file in the request, we expect the system to accept the upload.

    Can’t upload the file at this time? Please contact our service desk at info@mijndsi.nl or call 020 620 12 74.

  • I have filled out all the information, but the application in MyDSI remains as 'incomplete'. What should I do now?

    We know this problem. We are working hard on a solution, but the solution is not yet there. Once the upload issue is resolved, read this page.

    Please use the following work around:

    • Did you fill in everything?
    • Has the employer’s statement(s) been received by DSI?
    • Have your diplomas been uploaded or HAS THE DUO extract been uploaded?
    • Did you upload the VOG?

    Does the status remain on ‘Incomplete Request’? Please call Team Screening at 020 620 12 74 or at screening@dsi.nl. We may need to continue the application manually or we may be able to inform you of what is still missing.

  • How do I upload a DUO certificate of my diploma's?

    In order to speed up the verification process of your (highly completed) diploma, please request an extract from the DUO-register (free of charge). DSI verifies this document by means of digital security features. To do this, go to mijndiplomas.nl and log in with your DigiD code (with SMS authentication). You can then download, save, and upload your certificate extract to your application.

Screening | MijnDSI

Screening | MijnDSI

  • When I look at my account, I can’t see any information. Something’s wrong. What should I do?

    At the bottom of the screen, you will see the name of your employer. Double-click on this link to view your request.

    Don’t see this link? MijnDSI is optimised for the Firefox and Chrome browsers, and does not work as well in Internet Explorer and Microsoft Edge. If you use Internet Explorer or Microsoft Edge, then try logging in via Chrome. This may correct the problems with your account.

    If your account is still empty, please contact our helpdesk via info@mijndsi.nl or call 020 620 12 74.

  • I want to enter changes in MijnDSI via my tablet or smartphone, but it’s not working. What should I do?

    Unfortunately, MijnDSI is only accessible via a desktop or laptop at the moment. In the future, we will add the option to enter changes in MijnDSI via mobile devices as well. Until then, we ask that you enter any changes via a desktop or laptop.

  • I still don’t have a MijnDSI account. How can I create an account?

    If you do not have a MijnDSI account, you can create one by clicking on ‘I don’t have an account’ in the MijnDSI portal.

  • When I look at my MijnDSI account, I can’t see any information. Something’s wrong. What should I do?

    At the bottom of the screen, you will see the name of your employer. Double-click on this link to view your request. Don’t see this link?

    MijnDSI is optimised for the Firefox and Chrome browsers, and does not work as well in Internet Explorer and Microsoft Edge. If you use Internet Explorer or Microsoft Edge, then try logging in via Chrome. This may correct the problems with your account. MijnDSI is optimised for use on a desktop or laptop, and does not work as well on a tablet, iPad or smartphone. Please try logging in on a desktop or laptop. This may correct the problems with your account.

    Still can’t see your account details?

    If it is for a screening request, please contact our Screening Officers via screening@dsi.nl or call 020 620 12 74.

    If it is for a certification request, please contact our Certification Officers via certificering@dsi.nl or call 020 620 12 74.

  • I can’t see my request in MijnDSI. What should I do?

    Double-click on the line with the pencil icon. This should display your request.

    Still can’t see your request?

    If it is for a screening request, please contact our Screening Officers via screening@dsi.nl or call 020 620 12 74.

    If it is for a certification request, please contact our Certification Officers via certificering@dsi.nl or call 020 620 12 74.

Screening | Certificate of Conduct (VOG)

Screening | Certificate of Conduct

  • I can’t upload my Certificate of Conduct in MijnDSI. What should I do?

    Having problems uploading your Certificate of Conduct? The new MijnDSI requires sharp colour images to correctly verify the authenticity of documents. If you cannot upload your document, try taking a sharper colour photo of the image and upload it again. Please note: the maximum file size is 5 MB.

    If you still cannot upload your Certificate of Conduct, then please send it as an e-mail attachment to screening@dsi.nl, with reference to your request number. Team Screening will then manually link the Certificate of Conduct to your request and continue processing the request.

  • The link to the Certificate of Conduct doesn’t work in MijnDSI. What should I do?

    If the link to the Certificate of Conduct in MijnDSI does not work, then the Ministry of Justice website is probably undergoing maintenance at the moment. If you receive this error message, please wait a bit and try again later.

    If you receive the maintenance error message, you could try deleting your cache / browser history. If that does not work, try using the following work-around. Please note: the work-around takes longer to process than requesting the Certificate of Conduct via the link in MijnDSI.

    Work-around:
    If you have enough time to wait, you can request a Certificate of Conduct yourself using this link. The Certificate of Conduct will be sent to the address you provide. When you receive the Certificate of Conduct, please upload it in MijnDSI as quickly as possible.

    Having problems uploading your Certificate of Conduct? The new MijnDSI requires sharp images to correctly verify the authenticity of documents. If you cannot upload your document, try taking a sharper photo of the image (max. file size 5 MB) and upload it again.

    If you still cannot upload your Certificate of Conduct, then please send it as an e-mail attachment to screening@dsi.nl, with reference to your request number. Team Screening will then manually link the Certificate of Conduct to your request and continue processing the request.

  • When you upload your Certificate of Conduct, make sure to upload it in colour

    Remember to upload your Certificate of Conduct in colour. DSI must receive the Certificate of Conduct in colour in order to verify the authentication characteristics. If the Certificate of Conduct is not in colour, then DSI will reject your screening application. This will delay the processing of your screening request and the issue of your screening report.

Screening | Work experience

Screening | Professional experience

  • How can I share five years of my work history?

    Follow the instructions below to share your work experience over the past five years:

    Make sure that you cover the entire period of the past five years. You can do that in the following ways:

    • Signed employer’s statements must be provided for any work period longer than 4 months. Your (former) employer can sign these statements digitally when you send your (former) employer an e-mail from your MijnDSI account. If you do not have an e-mail address, then the process is more complicated, but you can still generate an employer’s statement. You can then print out the statement and send it to your (former) employer for signature. When you receive the signed employer’s statement in return, you can scan it or take a photo and add the file to the relevant employment period.
    • Your (former) employer or HR officer are authorised to sign your employer’s statement for DSI. If you have any questions about signature authorisation, please ask your (former) employer;
    • For periods without a work history, please select the correct category in the drop-down menu. We ask that you do not use the category ‘multiple periods’.
  • In the drop-down menu for ‘Work history’, please do not select ‘Multiple periods'

    The drop-down menu for ‘Work history’ in your MijnDSI platform shows the option ‘Multiple periods’. We ask that you do not choose this option in the drop-down menu. Experience has shown that the term ‘multiple periods’ in your screening report can cause confusion. DSI is working on removing this option from the system, but until then we ask that you do not select this option in the menu.

  • Load only 1 diploma per file

    DSI has noticed that applicants occasionally try to upload more than one diploma per document file. This makes the verification process more difficult, so please only upload one diploma document per file.

    Also please note that DSI will only list 3 additional diplomas on your screening report, so you only need to upload a maximum of 3 separate diploma documents.

Screening | Employer's Statement

Screening | Employer's statement

  • I’ve entered all of my information and provided all of my documents, but the request still shows ‘incomplete’ in MijnDSI. What should I do?

    We are aware of this problem, and are hard at work on a solution. Once we have solved the problem with uploading, we will post a notification on this page.

    Until then, please use the following work-around:

    • Have you entered all of the requested information?
    • Has DSI received the Employer’s Statement(s)?
    • Have your diplomas and/or DUO transcript been uploaded?
    • Have you uploaded the Certificate of Conduct?

    And is the status still ‘Request incomplete’? If so, please call Team Screening at tel.: 020 620 12 74 or send an e-mail to screening@dsi.nl. We may be able to complete the request manually or let you know which information is still missing.

  • I have sent my (former) employer an e-mail asking them to sign the Employer’s Statement, but my contact person has not received an e-mail. What should I do?

    Please use the following work-around: you can also download the Employer’s Statement from MijnDSI. Download the statement and send it to your (former) employer via e-mail. We recommend that you secure or encrypt the file before sending it via e-mail.

    There are several methods for securing a file. To secure a Word document:

    • Click on ‘File’.
    • Select ‘Info’, then ‘Protect document’.
    • This will show a drop-down menu.
    • In the drop-down menu, select ‘Encrypt with password’.
    • Choose a password (and remember it or write it down), then click on ‘Ok’

    Your document is now secured with a password. You can send your (former) employer a notification e-mail with the password, and then send the Employer’s Statement in a separate e-mail.

    Once you have received the signed and completed Employer’s Statement from your (former) employer, you can send the file to screening@dsi.nl with reference to your request number. Team Screening will then manually link the Employer’s Statement to your request and continue processing the request.

Screening | In Progress

Screening | In progress

  • After submitting my application, can I change my details?

    Sorry, no. When submitting your application, you declare that you have completed your details in full and in truth. DSI performs the screening based on this data. From that moment on, it is no longer possible to change your data.

  • Why do I receive an email that my screening is not complete yet?

    Before DSI begins the screening process, your application will first be checked for completeness. If this is not the case, the screening cannot be performed yet and you will receive a direct message about it. We will then give you the opportunity to provide the correct information.

    You can log in to your MyDSI environment and see what is still missing from that component. Your request will be re-processed after you submit your corrected request.

  • How does DSI check and verify my information?

    Each screening is tailor-made and is carried out by specialized screening officers. DSI monitors and verifies your data by consulting various (public) sources. DSI will contact the relevant institute or (ex-)employers to verify diplomas and work periods.

    In the case of employers and former employers, contact is not only made with the employer’s declaration signatory. The position of the signatory is also verified.

  • How can I check the status of my screening?

    You can view the status of your screening request by logging in to your MyDSI environment. “my requests” shows the status of your screening.

  • What is the lead time of a screening?

    We are currently taking longer to process your application for screening. This is due to an increase in the number of screening applications. This will result in waiting time for a screening application to be processed.

    A screening procedure takes time because of the necessary verifications performed by DSI. After DSI has processed your screening application, you can consider a lead time of an average of 10 working days for the delivery of the report.

    DSI is busy handling the requests more quickly. We thank you for your understanding.

Screening | After Completion

Screening | After completion

  • What is in the screening report?

    DSI will prepare the screening report after the screening is complete. The report shall state the results of the checks and verifications carried out. The report is a fact finding and not a value judgment.

  • How do I receive my screening report?

    You will receive an e-mail immediately after the screening has been completed informing you that your screening report is ready for you. You can download your screening report by clicking on the link in the mail. After logging in, you will find the report under ‘Documents’. In addition, you have the possibility to send the screening report to your employer or client quickly and easily.

  • Will my (potential) employers see my screening report?

    No, the screening report is only available to you as the applicant for the screening. After you have read the document, you decide whether to forward the screening report to your employer or client. If you decide not to forward the report, please contact your employer or client as soon as possible.

  • Who reviews my screening report?

    The screening report will be assessed by your employer or client after you have sent it to them. Your employer or client will use the screening report (and any concerns) to make an integrity analysis.

  • Why do I have one or more points of interest on my screening report?

    The screening report indicates which data has been reviewed and verified by DSI. In special cases, it may be impossible to verify your information or documents. This is mentioned as a concern for the part concerned. If, for example, an ex-employer makes a reservation, or appears to be a fraud, this will also result in a concern.

  • What are the security features of my screening report?

    The digital screening report is issued once after completion of screening. When generating the report (PDF), the report is provided with a digital authenticity characteristic. After this, it is no longer possible to edit the report.

    Any change made will result in a visible warning. The report is invalid with this. You can view the authenticity attributes by opening the report in Adobe PDF Reader / Adobe DC.

  • The authenticity of my screening report has expired. What can I do?

    If you open the report in Adobe Reader from mijn.dsi.nl, you can send the report with authenticity attributes using Adobe Reader. However, if you open the report in your browser and choose to print (on paper or to a .PDF file) in your browser, the authenticity attributes will be removed.

    Your report will remain available in mijn.dsi.nl. You can download the report again to your computer – not open it in your browser – and preferably open it with Adobe Reader to send it with authenticity attributes.

MyDSI Manual

To get you started quickly in the MyDSI, we have also created a user manual for you when you request a screening from us. Please note that this is the manual in case you have been invited via the employer’s invitation module. Click here to download the manual.

Your answer was not found?

Is your question not on this screening FAQ page or in the manual? Please contact our helpdesk at screening@dsi.nl or call 020-6201274. Due to the many screening applications currently being made, our employees may delay the processing of your request. We will do our utmost to help you as soon as possible.