As a Customer Care Officer, I work alongside two other CCOs, collectively ensuring the efficient processing of certification requests and inquiries related to certification. Our commitment to providing exceptional service is aimed at delivering a 9+ service experience for our customers. We aspire to make sure that applicants feel personally addressed and connected to DSI.

As a Customer Care Officer, I collaborate with two other CCOs. Together, we ensure that certification requests and inquiries related to certification are handled in a service-oriented manner. Additionally, I compile reports for entities like AFM and contribute to website improvements. Of course, at DSI, we collectively strive for continuous improvement, aiming to enhance the process for everyone.

As a Customer Care Officer, I collaborate with two other CCOs to ensure the smooth handling of certification requests and inquiries related to certification. Our goal is to ensure that our service is perceived as excellent. Thanks to my years of experience, I can share my knowledge and contribute to the improvement of our processes.