Questions and answers about MijnDSI for professionals
A new online system always presents new questions and challenges, and the MijnDSI portal is no exception. We have therefore created this MijnDSI FAQ page to offer you as a professional practical tips on how to find your way in our new client environment. We share some common questions by other users to help you find the answers you need.
To help you find your way in the new MijnDSI environment, we have written a handy user manual for requesting a screening. Please note: use this manual if you have been invited to participate in a screening via the employer’s invitation module. Click here to download the user manual (in Dutch).
If you can’t find the answer to your question on the MijnDSI FAQ page or the user manual, please feel free to contact our helpdesk via info@mijndsi.nl or call us at 020-6201274 12 74. Please note that it may take some time to process your question, due to the start of the new MijnDSI portal system, but we will do our utmost to help you as quickly as possible.
We’re sorry to hear that you can’t log in using your current user name and password. Fortunately, we can re-set them for you.
In the login screen, click on ‘I can’t log in’ under ‘User Name and Password’. Enter your e-mail address, and we will send you an e-mail with a link to change your password.
If you do not have a MijnDSI account, you can create one by clicking on ‘I don’t have an account’ in the MijnDSI portal.
Unfortunately, MijnDSI is only accessible via a desktop or laptop at the moment. In the future, we will add the option to enter changes in MijnDSI via mobile devices as well. Until then, we ask that you enter any changes via a desktop or laptop.
At the bottom of the screen, you will see the name of your employer. Double-click on this link to view your request.
Don’t see this link? MijnDSI is optimised for the Firefox and Chrome browsers, and does not work as well in Internet Explorer and Microsoft Edge. If you use Internet Explorer or Microsoft Edge, then try logging in via Chrome. This may correct the problems with your account.
If your account is still empty, please contact our helpdesk via info@mijndsi.nl or call 020 620 12 74.
The image is probably out of focus, or the file type is not recognized. Try uploading a sharper image with minimum file size 5 MB of your proof of identification. This should solve the problem.
If you still cannot upload the file, please contact our helpdesk at info@mijndsi.nl or call 020 620 12 74.
At the bottom of the screen, you will see the name of your employer. Double-click on this link to view your request. Don’t see this link?
MijnDSI is optimised for the Firefox and Chrome browsers, and does not work as well in Internet Explorer and Microsoft Edge. If you use Internet Explorer or Microsoft Edge, then try logging in via Chrome. This may correct the problems with your account. MijnDSI is optimised for use on a desktop or laptop, and does not work as well on a tablet, iPad or smartphone. Please try logging in on a desktop or laptop. This may correct the problems with your account.
Still can’t see your account details?
If it is for a screening request, please contact our Screening Officers via screening@dsi.nl or call 020 620 12 74.
If it is for a certification request, please contact our Certification Officers via certificering@dsi.nl or call 020 620 12 74.
No, that is not necessary. We regularly receive the results of all training providers and automatically update your certification details. So you don’t need to do anything.
Our DSI assistants can manually correct your registration in our back office system. Simply send an e- mail with your request to certificering@dsi.nl, along with the following information:
We will process your request and send you a reply as quickly as possible. Please note that the waiting time might be a bit longer than you are accustomed to.
Some certifications are not correctly displayed in the new MijnDSI environment at the moment. We are aware of this problem, and are hard at work on a solution. Once we have solved the problem in the Public Register, we will post a notification on this page.
If the matter is urgent, and you need an answer within one working week, then the DSI assistants can manually correct your registration in our back office system.
Simply send an e-mail with your request to certificering@dsi.nl, along with the following information:
We will process your request and send you a reply as quickly as possible.