MyDSI

MijnDSI FAQ

Questions and answers about MijnDSI for professionals

We’re happy to help you

A new online system always presents new questions and challenges, and the MijnDSI portal is no exception. We have therefore created this MijnDSI FAQ page to offer you as a professional practical tips on how to find your way in our new client environment. We share some common questions by other users to help you find the answers you need.

Go to the Frequently Asked Questions:

MijnDSI User Manual

To help you find your way in the new MijnDSI environment, we have written a handy user manual for requesting a screening. Please note: use this manual if you have been invited to participate in a screening via the employer’s invitation module. Click here to download the user manual (in Dutch).

Can’t find the answer to your question?

If you can’t find the answer to your question on the MijnDSI FAQ page or the user manual, please feel free to contact our helpdesk via info@mijndsi.nl or call us at 020-6201274 12 74. Please note that it may take some time to process your question, due to the start of the new MijnDSI portal system, but we will do our utmost to help you as quickly as possible.

MijnDSI FAQ

MijnDSI General

MijnDSI FAQ - Screening

Screening by Validata

  • When I look at my MijnDSI account, I can’t see any information. Something’s wrong. What should I do?

    At the bottom of the screen, you will see the name of your employer. Double-click on this link to view your request. Don’t see this link?

    MijnDSI is optimised for the Firefox and Chrome browsers, and does not work as well in Internet Explorer and Microsoft Edge. If you use Internet Explorer or Microsoft Edge, then try logging in via Chrome. This may correct the problems with your account. MijnDSI is optimised for use on a desktop or laptop, and does not work as well on a tablet, iPad or smartphone. Please try logging in on a desktop or laptop. This may correct the problems with your account.

    Still can’t see your account details?

    If it is for a screening request, please contact our Screening Officers via screening@dsi.nl or call 020 620 12 74.

    If it is for a certification request, please contact our Certification Officers via certificering@dsi.nl or call 020 620 12 74.

MijnDSI FAQ - Certification

MijnDSI Certification - Other Questions

MijnDSI Certification - Public Register

  • My certification in the Public Register is incorrect. How can I change it?

    Our DSI assistants can manually correct your registration in our back office system. Simply send an e- mail with your request to certificering@dsi.nl, along with the following information:

    • Your first and last name
    • Your DSI registration number
    • Which DSI register you are registered in

    We will process your request and send you a reply as quickly as possible. Please note that the waiting time might be a bit longer than you are accustomed to.

  • I have changed employers, and now I would like to update my certification in MijnDSI. But my employer is not visible, and I cannot change it. What should I do?

    Some certifications are not correctly displayed in the new MijnDSI environment at the moment. We are aware of this problem, and are hard at work on a solution. Once we have solved the problem in the Public Register, we will post a notification on this page.

    If the matter is urgent, and you need an answer within one working week, then the DSI assistants can manually correct your registration in our back office system.

    Simply send an e-mail with your request to certificering@dsi.nl, along with the following information:

    • Your first and last name
    • Your DSI registration number
    • Which DSI register you are registered in

    We will process your request and send you a reply as quickly as possible. Please note that the waiting time might be a bit longer than you are accustomed to.

  • I am DSI-certified, but I can’t find my name in the register. Why is that?

    Our DSI assistants can manually correct your registration in our back office system. Simply send an e- mail with your request to certificering@dsi.nl, along with the following information:

    • Your first and last name
    • Your DSI registration number
    • Which DSI register you are registered in

    We will process your request and send you a reply as quickly as possible.

  • I can’t see my employer’s name next to my certification in the Public Register. Why is that?

    Some certifications are not correctly displayed in the new MijnDSI environment at the moment. We are aware of this problem, and are hard at work on a solution. Once we have solved the problem in the Public Register, we will post a notification on this page.

    If the matter is urgent, and you need an answer within one working week, then the DSI assistants can manually correct your registration in our back office system.

    Simply send an e-mail with your request to certificering@dsi.nl, along with the following information:

    • Your first and last name
    • Your DSI registration number
    • Which DSI register you are registered in

    We will process your request and send you a reply as quickly as possible. Please note that the waiting time might be a bit longer than you are accustomed to.