MyDSI

MijnDSI FAQ

Questions and answers about MijnDSI for professionals

We’re happy to help you

A new online system always presents new questions and challenges, and the MijnDSI portal is no exception. We have therefore created this MijnDSI FAQ page to offer you as a professional practical tips on how to find your way in our new client environment. We share some common questions by other users to help you find the answers you need.

Go to the Frequently Asked Questions:

MijnDSI User Manual

To help you find your way in the new MijnDSI environment, we have written a handy user manual for requesting a screening. Please note: use this manual if you have been invited to participate in a screening via the employer’s invitation module. Click here to download the user manual (in Dutch).

Can’t find the answer to your question?

If you can’t find the answer to your question on the MijnDSI FAQ page or the user manual, please feel free to contact our helpdesk via info@mijndsi.nl or call us at 020-6201274 12 74. Please note that it may take some time to process your question, due to the start of the new MijnDSI portal system, but we will do our utmost to help you as quickly as possible.

MijnDSI FAQ

MijnDSI General

MijnDSI FAQ - Screening

MijnDSI Screening - Certificate of Conduct (VOG)

  • The link to the Certificate of Conduct doesn’t work in MijnDSI. What should I do?

    If the link to the Certificate of Conduct in MijnDSI does not work, then the Ministry of Justice website is probably undergoing maintenance at the moment. If you receive this error message, please wait a bit and try again later.

    If you receive the maintenance error message, you could try deleting your cache / browser history. If that does not work, try using the following work-around. Please note: the work-around takes longer to process than requesting the Certificate of Conduct via the link in MijnDSI.

    Work-around:
    If you have enough time to wait, you can request a Certificate of Conduct yourself using this link. The Certificate of Conduct will be sent to the address you provide. When you receive the Certificate of Conduct, please upload it in MijnDSI as quickly as possible.

    Having problems uploading your Certificate of Conduct? The new MijnDSI requires sharp images to correctly verify the authenticity of documents. If you cannot upload your document, try taking a sharper photo of the image (max. file size 5 MB) and upload it again.

    If you still cannot upload your Certificate of Conduct, then please send it as an e-mail attachment to screening@dsi.nl, with reference to your request number. Team Screening will then manually link the Certificate of Conduct to your request and continue processing the request.

  • I can’t upload my Certificate of Conduct in MijnDSI. What should I do?

    Having problems uploading your Certificate of Conduct? The new MijnDSI requires sharp colour images to correctly verify the authenticity of documents. If you cannot upload your document, try taking a sharper colour photo of the image and upload it again. Please note: the maximum file size is 5 MB.

    If you still cannot upload your Certificate of Conduct, then please send it as an e-mail attachment to screening@dsi.nl, with reference to your request number. Team Screening will then manually link the Certificate of Conduct to your request and continue processing the request.

MijnDSI Screening - Employer's Statement

  • I have sent my (former) employer an e-mail asking them to sign the Employer’s Statement, but my contact person has not received an e-mail. What should I do?

    Please use the following work-around: you can also download the Employer’s Statement from MijnDSI. Download the statement and send it to your (former) employer via e-mail. We recommend that you secure or encrypt the file before sending it via e-mail.

    There are several methods for securing a file. To secure a Word document:

    • Click on ‘File’.
    • Select ‘Info’, then ‘Protect document’.
    • This will show a drop-down menu.
    • In the drop-down menu, select ‘Encrypt with password’.
    • Choose a password (and remember it or write it down), then click on ‘Ok’

    Your document is now secured with a password. You can send your (former) employer a notification e-mail with the password, and then send the Employer’s Statement in a separate e-mail.

    Once you have received the signed and completed Employer’s Statement from your (former) employer, you can send the file to screening@dsi.nl with reference to your request number. Team Screening will then manually link the Employer’s Statement to your request and continue processing the request.

  • I’ve entered all of my information and provided all of my documents, but the request still shows ‘incomplete’ in MijnDSI. What should I do?

    We are aware of this problem, and are hard at work on a solution. Once we have solved the problem with uploading, we will post a notification on this page.

    Until then, please use the following work-around:

    • Have you entered all of the requested information?
    • Has DSI received the Employer’s Statement(s)?
    • Have your diplomas and/or DUO transcript been uploaded?
    • Have you uploaded the Certificate of Conduct?

    And is the status still ‘Request incomplete’? If so, please call Team Screening at tel.: 020 620 12 74 or send an e-mail to screening@dsi.nl. We may be able to complete the request manually or let you know which information is still missing.

MijnDSI Screening - Request & uploads

MijnDSI FAQ - Certification

MijnDSI Certification - Other Questions

MijnDSI Certification - Public Register

  • My certification in the Public Register is incorrect. How can I change it?

    Our DSI assistants can manually correct your registration in our back office system. Simply send an e- mail with your request to certificering@dsi.nl, along with the following information:

    • Your first and last name
    • Your DSI registration number
    • Which DSI register you are registered in

    We will process your request and send you a reply as quickly as possible. Please note that the waiting time might be a bit longer than you are accustomed to.

  • I have changed employers, and now I would like to update my certification in MijnDSI. But my employer is not visible, and I cannot change it. What should I do?

    Some certifications are not correctly displayed in the new MijnDSI environment at the moment. We are aware of this problem, and are hard at work on a solution. Once we have solved the problem in the Public Register, we will post a notification on this page.

    If the matter is urgent, and you need an answer within one working week, then the DSI assistants can manually correct your registration in our back office system.

    Simply send an e-mail with your request to certificering@dsi.nl, along with the following information:

    • Your first and last name
    • Your DSI registration number
    • Which DSI register you are registered in

    We will process your request and send you a reply as quickly as possible. Please note that the waiting time might be a bit longer than you are accustomed to.

  • I am DSI-certified, but I can’t find my name in the register. Why is that?

    Our DSI assistants can manually correct your registration in our back office system. Simply send an e- mail with your request to certificering@dsi.nl, along with the following information:

    • Your first and last name
    • Your DSI registration number
    • Which DSI register you are registered in

    We will process your request and send you a reply as quickly as possible.

  • I can’t see my employer’s name next to my certification in the Public Register. Why is that?

    Some certifications are not correctly displayed in the new MijnDSI environment at the moment. We are aware of this problem, and are hard at work on a solution. Once we have solved the problem in the Public Register, we will post a notification on this page.

    If the matter is urgent, and you need an answer within one working week, then the DSI assistants can manually correct your registration in our back office system.

    Simply send an e-mail with your request to certificering@dsi.nl, along with the following information:

    • Your first and last name
    • Your DSI registration number
    • Which DSI register you are registered in

    We will process your request and send you a reply as quickly as possible. Please note that the waiting time might be a bit longer than you are accustomed to.