MijnDSI FAQ

We’re sorry to hear that you can’t log in using your current user name and password. Fortunately, we can re-set them for you.

In the login screen, click on ‘I can’t log in’ under ‘User Name and Password’. Enter your e-mail address, and we will send you an e-mail with a link to change your password.

If you do not have a MijnDSI account, you can create one by clicking on ‘I don’t have an account’ in the MijnDSI portal.

Unfortunately, MijnDSI is only accessible via a desktop or laptop at the moment. In the future, we will add the option to enter changes in MijnDSI via mobile devices as well. Until then, we ask that you enter any changes via a desktop or laptop.

At the bottom of the screen, you will see the name of your employer. Double-click on this link to view your request.

Don’t see this link? MijnDSI is optimised for the Firefox and Chrome browsers, and does not work as well in Internet Explorer and Microsoft Edge. If you use Internet Explorer or Microsoft Edge, then try logging in via Chrome. This may correct the problems with your account.

If your account is still empty, please contact our helpdesk via info@mijndsi.nl or call 020 620 12 74.

If the link to the Certificate of Conduct in MijnDSI does not work, then the Ministry of Justice website is probably undergoing maintenance at the moment. If you receive this error message, please wait a bit and try again later.

If you receive the maintenance error message, you could try deleting your cache / browser history. If that does not work, try using the following work-around. Please note: the work-around takes longer to process than requesting the Certificate of Conduct via the link in MijnDSI.

Work-around:
If you have enough time to wait, you can request a Certificate of Conduct yourself using this link. The Certificate of Conduct will be sent to the address you provide. When you receive the Certificate of Conduct, please upload it in MijnDSI as quickly as possible.

Having problems uploading your Certificate of Conduct? The new MijnDSI requires sharp images to correctly verify the authenticity of documents. If you cannot upload your document, try taking a sharper photo of the image (max. file size 5 MB) and upload it again.

If you still cannot upload your Certificate of Conduct, then please send it as an e-mail attachment to screening@dsi.nl, with reference to your request number. Team Screening will then manually link the Certificate of Conduct to your request and continue processing the request.

Having problems uploading your Certificate of Conduct? The new MijnDSI requires sharp colour images to correctly verify the authenticity of documents. If you cannot upload your document, try taking a sharper colour photo of the image and upload it again. Please note: the maximum file size is 5 MB.

If you still cannot upload your Certificate of Conduct, then please send it as an e-mail attachment to screening@dsi.nl, with reference to your request number. Team Screening will then manually link the Certificate of Conduct to your request and continue processing the request.

Please use the following work-around: you can also download the Employer’s Statement from MijnDSI. Download the statement and send it to your (former) employer via e-mail. We recommend that you secure or encrypt the file before sending it via e-mail.

There are several methods for securing a file. To secure a Word document:

• Click on ‘File’.
• Select ‘Info’, then ‘Protect document’.
• This will show a drop-down menu.
• In the drop-down menu, select ‘Encrypt with password’.
• Choose a password (and remember it or write it down), then click on ‘Ok’

Your document is now secured with a password. You can send your (former) employer a notification e-mail with the password, and then send the Employer’s Statement in a separate e-mail.

Once you have received the signed and completed Employer’s Statement from your (former) employer, you can send the file to screening@dsi.nl with reference to your request number. Team Screening will then manually link the Employer’s Statement to your request and continue processing the request.

We are aware of this problem, and are hard at work on a solution. Once we have solved the problem with uploading, we will post a notification on this page.

Until then, please use the following work-around:

• Have you entered all of the requested information?
• Has DSI received the Employer’s Statement(s)?
• Have your diplomas and/or DUO transcript been uploaded?
• Have you uploaded the Certificate of Conduct?

And is the status still ‘Request incomplete’? If so, please call Team Screening at tel.: 020 620 12 74 or send an e-mail to screening@dsi.nl. We may be able to complete the request manually or let you know which information is still missing.

The most likely cause of the problem is that you did not select your employer in the drop-down menu. In that case, ask your employer to send a screening invitation. This will ensure that you go through the correct screening process, and that your employer pays for the screening.

The image is probably out of focus, or the file type is not recognized. Try uploading a sharper image with minimum file size 5 MB of your proof of identification. This should solve the problem.

If you still cannot upload the file, please contact our helpdesk at info@mijndsi.nl or call 020 620 12 74.

The image is probably out of focus, or the file type is not recognised. Try uploading a sharper image (max. file size 5 MB) to your request. This should solve the problem.

If you still cannot upload the file, please contact our Screening Officers via screening@mijndsi.nl or call 020 620 12 74.

Double-click on the line with the pencil icon. This should display your request.

Still can’t see your request?

If it is for a screening request, please contact our Screening Officers via screening@dsi.nl or call 020 620 12 74.

If it is for a certification request, please contact our Certification Officers via certificering@dsi.nl or call 020 620 12 74.

At the bottom of the screen, you will see the name of your employer. Double-click on this link to view your request. Don’t see this link?

MijnDSI is optimised for the Firefox and Chrome browsers, and does not work as well in Internet Explorer and Microsoft Edge. If you use Internet Explorer or Microsoft Edge, then try logging in via Chrome. This may correct the problems with your account. MijnDSI is optimised for use on a desktop or laptop, and does not work as well on a tablet, iPad or smartphone. Please try logging in on a desktop or laptop. This may correct the problems with your account.

Still can’t see your account details?

If it is for a screening request, please contact our Screening Officers via screening@dsi.nl or call 020 620 12 74.

If it is for a certification request, please contact our Certification Officers via certificering@dsi.nl or call 020 620 12 74.

In our new system, all applicants with an open request receive a reminder that their request is still open. The e-mail asking you to complete your request was sent by accident.

We apologize for the confusion.

Please disregard the e-mail.

No, that is not necessary. We regularly receive the results of all training providers and automatically update your certification details. So you don’t need to do anything.

Our DSI assistants can manually correct your registration in our back office system. Simply send an e- mail with your request to certificering@dsi.nl, along with the following information:

• Your first and last name
• Your DSI registration number
• Which DSI register you are registered in

We will process your request and send you a reply as quickly as possible. Please note that the waiting time might be a bit longer than you are accustomed to.

Some certifications are not correctly displayed in the new MijnDSI environment at the moment. We are aware of this problem, and are hard at work on a solution. Once we have solved the problem in the Public Register, we will post a notification on this page.

If the matter is urgent, and you need an answer within one working week, then the DSI assistants can manually correct your registration in our back office system.

Simply send an e-mail with your request to certificering@dsi.nl, along with the following information:

• Your first and last name
• Your DSI registration number
• Which DSI register you are registered in

We will process your request and send you a reply as quickly as possible. Please note that the waiting time might be a bit longer than you are accustomed to.

Our DSI assistants can manually correct your registration in our back office system. Simply send an e- mail with your request to certificering@dsi.nl, along with the following information:

• Your first and last name
• Your DSI registration number
• Which DSI register you are registered in

We will process your request and send you a reply as quickly as possible.

Some certifications are not correctly displayed in the new MijnDSI environment at the moment. We are aware of this problem, and are hard at work on a solution. Once we have solved the problem in the Public Register, we will post a notification on this page.

If the matter is urgent, and you need an answer within one working week, then the DSI assistants can manually correct your registration in our back office system.

Simply send an e-mail with your request to certificering@dsi.nl, along with the following information:

• Your first and last name
• Your DSI registration number
• Which DSI register you are registered in

We will process your request and send you a reply as quickly as possible. Please note that the waiting time might be a bit longer than you are accustomed to.